Skip to documentation
Liquidium WTFLiquidium WTF

Wallets, Fees & Troubleshooting

Fix wallet, UTXO, fee, confirmation, and signing problems during a Bitcoin loan.

For support, open Liquidium.WTF and use Support.

When contacting support: Include your BTC and Ordinals addresses, a screenshot of the bug or error, and a link to the transaction in the mempool when applicable.

Common Bug Fixing

Most issues can be resolved by following these steps:

  1. Disconnect your wallet.

  2. Hard refresh the page using Shift + CMD + R on Mac or Shift + CTRL + R on Windows.

  3. Reconnect your wallet.

If you still encounter the “Error Accepting Loan” issue, it is often caused by the lender having an insufficient BTC balance. Please try again later, as it may take up to 1 hour for “ghost offers” to disappear.

Transaction is stuck in mempool & the transaction fee is too low.

If you need to speed up a stuck transaction you can do a CPFP.

Native CPFPs are available in-app. Have a look at How To Speed Up a Transaction (CPFP) to speed up your transactions natively in-app.

Can’t access the app, it says I’m blocked.

If you see something an error shown below, you likely reside in a sanctioned country. For legal reasons, Liquidium is currently not allowed to operate its platform in sanctioned countries.

Can't see my loans and history anymore (Xverse)

Xverse recently added support for native SegWit alongside nested SegWit. If you previously used nested SegWit for your loans and switched to native SegWit, you may no longer see your previous loans and points. This is because the switch creates a new Liquidium profile.

To regain access to your previous profile:

  1. Open your Xverse extension or app

  2. Click on the settings gear in the bottom right

  3. Select "Advanced"

  4. Change the preferred network from native SegWit to nested SegWit

This will allow you to view your previous loans and points again.

OKX Wallet

Issue: "Wallet Cancelled Request" error message.

This means the wallet request was cancelled or rejected. Retry the action and approve the request in OKX.

If Liquidium instead asks you to reauthenticate, disconnect and reconnect OKX, then try again. If the issue persists, contact Liquidium support and include a screenshot of the exact error.

Error Messages

Insufficient BTC for a loan

Error: “The lender/borrower in this loan does not have enough BTC balance to fulfill the request or has unconfirmed transactions pending. Please try again later.”

One of the participants does not have enough spendable BTC for the loan or network fees, or has pending inputs that cannot currently be spent.

Check the spendable balance and warning shown in the transaction modal. If pending BTC is not usable, wait for confirmation or use the in-app CPFP action when available, then try again.

Insufficient BTC for repayment

Error: “Repayer does not have sufficient BTC balance for fees or has unconfirmed transactions. Please try again later.”

The borrower needs enough spendable BTC to cover the principal, interest, and network fee. Eligible unconfirmed BTC produced and tracked through Liquidium may be usable. Unrelated external pending deposits may still need to confirm.

Insufficient BTC for unlocking collateral

Error: “Unlocker does not have sufficient BTC balance for fees or has unconfirmed transactions. Please try again later.”

The party unlocking the collateral needs enough spendable BTC to cover the unlock network fee. If pending BTC is not usable, wait for confirmation or use the in-app CPFP action when available.

Repaid loan cannot unlock collateral

If the loan was repaid successfully but the Ordinal cannot be unlocked, contact Support through the Liquidium app. Include your BTC and Ordinals addresses and a link to the repayment transaction so the team can inspect the affected loan.